The Self-Employment (SE) Program Manager is responsible for the successful delivery of the SE program. The SE Program Manager manages five SE staff and provides coaching, training, and mentoring to our SE clients. This role also includes managing and coordinating current business services and resources that are offered to the public and clients of Community Futures. This is a full-time position based in Nelson. Some travel is required.
Providing leadership for the delivery of the SE program:
- Ensuring the successful delivery of the SE program;
- Providing guidance on nature of services, difficult issues, sources of information, community resources, and other issues of concern and interest to SE staff; and
- Ensuring that program delivery is meeting provincial government policies and procedures.
Human resources management:
- Managing the SE team which consists of five staff;
- Training, coaching, and mentoring staff on an on-going basis; and
- Recruiting and hiring SE staff.
Liaison with the SE program contract holders:
- Ensuring that the SE Program delivery is meeting our contract partner’s expectations; and,
- Participating in proposal writing and contract negotiations with the contract partner.
Preparing and monitoring budgets:
- Assist in preparation of SE Annual operating budgets; and,
- Prepare and monitor annual budget for client supports and benefits;
Client Management Database – Integrated Case Management (ICM)
- Ensure that all of the required details regarding a client’s participation in the SE Program is captured and updated in the ICM system; and,
- Oversee staff ICM input to verify accuracy;
Development and delivery of SE Program counselling, training, and workshop materials:
- Counselling business owners in regards to business planning, financial management, operations management, marketing, sales, human resources, etc.; and,
- Writing, revising and delivering curriculum for entrepreneurial workshops;
Meetings Reporting and Statistics:
- Provide monthly activity reports for Executive Director and CFCK Board of Directors;
- Attend CFCK Board meetings as required;
- Provide reports for our contract partners as requested; and,
- Ensure collection of the SE programs statistical information.
Business Services Development
- Identifies and implements additional programming to support business development; and,
- Informs and supports curriculum for the Training Centre with input from Training Centre staff.
- Participates as a member of the CFCK management team informing Strategic Goals and policies for the organization;
- Represents CFCK at community events including presentations and networking; and,
- Represents CFCK on CFBC operational committees, training events and conferences.
- A minimum of three years proven direct business experience, with a broad knowledge of business management practices, including knowledge of business financial practices, understanding of financial statements, knowledge of marketing and sales strategies, business planning, etc.;
- A minimum of a Bachelor’s Degree in a related field OR an equivalent combination of education, training, and experience;
- Experience working with a variety of business models; education and experience in training, coaching or counselling; developing business tools, curriculum, and training materials; working with a diverse client group.
- Strong interpersonal skills and the ability to build relationships with clients, contract holders, sub-contractors, partners, and the business community;
- Excellent communication skills are required, including writing skills;
- Comfortable with speaking at public events on behalf of the program;
- Knowledge of the Central Kootenay economy and small business sector is desirable;
- Patient, empathetic and able to work with clients with a wide variety of education levels, ages, and financial means including clients with disabilities and multiple barriers to employment;
- Skilled in using MS Excel, Word, and knowledge of Access, PowerPoint, Publisher are an asset;
- Must provide a current criminal records check for working with marginalized populations.
- Access to a vehicle for travel is required.