Basin Business Advisors Program, Program Manager
The Basin Business Advisors (BBA) Program Manager (Program Manager) leads the successful delivery of the BBA Program to strengthen Basin businesses to maintain and create meaningful and sustainable local employment and be vibrant and prosperous. The role also requires the Program Manager to provide business advisory services directly to established businesses that create and sustain jobs and/or bring wealth into the region. The Program Manager reports to the Executive Director, Community Futures Central Kootenay (CFCK) and is responsible for liaising with the program funder, Columbia Basin Trust. This is a full-time position and can be located out of Community Futures Central Kootenay (Nelson), East Kootenay (Cranbrook), Greater Trail or Revelstoke office locations. Travel is required.
Providing leadership for the delivery of the BBA program:
- ensuring the successful delivery of the BBA program;
- ensuring equitable provision of BBA services throughout the Basin by monitoring client assessments and recommendations;
- providing guidance on nature of services, difficult issues, sources of information, choice of consultant, community resources and other issues of concern and interest to BBA staff;
- maintaining policies and procedures for program delivery to ensure a quality and consistent professional program;
- informing the strategic direction of the BBA program;
- managing the program budget.
Business advisory services:
- counselling business owners/operators in regards to financial management, operations management, research, marketing strategic planning, human resource planning, etc.;
- conducting in-depth business assessments and providing detailed recommendations; and
- meeting with clients in-person (at the client’s location or at the BBA office) or virtually (using video-conferencing or other online meeting technology).
Human resources management:
- managing a team of seven BBA staff including six Basin Business Advisors and a BBA Administrative Assistant;
- training, coaching and mentoring staff on an on-going basis; and
- planning and implementation of on-going staff professional development.
Development of BBA counselling, training and workshop materials:
- developing/updating tools to deliver advisory services to small and medium enterprises consistently and effectively;
- designing customized workshops and materials;
- delivering workshops in-person, via video-conference or other online technology.
Overseeing the delivery of specialized business consulting services:
- recruiting, qualifying and engaging specialized business consultants;
- negotiating rates for business consultant services; and
- managing cost-sharing of business consultant services.
Marketing of the BBA program:
- managing the implementation of marketing and communications activities and ensuring marketing is effective;
- liaising with Columbia Basin Trust’s (CBT) marketing and communications team in order to ensure activities are aligned with CBT; and
- acting as a key representative of the BBA program taking part in networking events, presentations and outreach in order to promote awareness and understanding of the BBA program.
Fostering partnerships and conducting public relations activities:
- establishing and maintaining cooperative collaborative relationships with key partners such as: Columbia Basin Trust; Basin Community Futures; business development service providers; clients; and other partners/sub-contractors.
Ongoing program evaluation:
- developing and consistently implementing reporting mechanisms to track the effectiveness of advisory services and workshops; and
- completing comprehensive quarterly program reports for submission to BBA’s program funder.
- a minimum of a Bachelor’s Degree in a related field OR an equivalent combination of education, training and experience; and
- education and/or experience in educating, coaching or counselling;
- a minimum of four years of experience in leading/managing a team of managers of a comparable size;
- a minimum of five years proven direct business experience, with a broad knowledge of business management practices and concepts including knowledge of business financial management, of financial statements, human resource practices, marketing, sales strategies, research and more;
- experience in developing business tools and training materials; and
- experience in developing and maintaining relationships with small and medium sized businesses is desirable.
Knowledge, Skills and Abilities:
- strong interpersonal skills and the ability to build relationships with clients, sub-contractors, partners and the business community;
- knowledge of small and medium business operations;
- excellent communication skills are required, including writing skills;
- comfortable with speaking at public events on behalf of the program;
- knowledge of the Basin economy and small business sector is desirable;
- ability to maintain a high degree of confidentiality;
- strong competency in using MS Office Suite and database management;
- personal qualities include characteristics which would engender trust and confidence in business owners accessing the program, such as maturity, empathy and experience;
- active listening and interviewing skills to enable to draw out individual client needs while respecting their culture, level of knowledge and ability to implement;
- ability to travel throughout the Basin is required, as well as use of a personal vehicle for travel. Mileage will be paid at provincial government rates; and
- ability to work flexible hours.